This weekend saw the hacking of major social media player Buffer, which caused many users of the social media content manager to annoy their Facebook friends and followers with weight-loss themed spam.
The problem appears to have since been rectified, and the security of the Buffer app should see improvements following the attack. Buffer CEO, Joel Gascoigne, offered an explanation and apology on the company blog following the débâcle, “I wanted to post a quick update and apologize for the awful experience we’ve caused many of you on your weekend. Buffer was hacked around 2 hours ago, and many of you may have experienced spam posts sent from you via Buffer. I can only understand how angry and disappointed you must be right now.”.
Gascoigne continued, “Not everyone who has signed up for Buffer has been affected, but you may want to check on your accounts. We’re working hard to fix this problem right now and we’re expecting to have everything back to normal shortly.”.
The severity of the event caused Buffer to completely remove its app from Facebook at around midday, Pacific Standard Time, on Saturday 26th October. This caused all posts made via the app to be temporarily hidden for much of the afternoon. With progressions being made throughout the afternoon, Buffer was back online at around 8pm in full working order again.
Questions will rightly be raised over the security of the app, and Buffer have already moved to reassure their million strong user base, “We’ve greatly increased the security of how we handle all social messages being posted and everything is back to normal,” read an evening announcement from the company. Buffer also plan to “publish an in-depth post about what the spammers got access to and what we did to fix it.”.
Getting hacked is the stuff of nightmares for every internet business – reputations can be ruined in an instant and Buffer will have to work hard to overcome this setback. Gascoigne promises to respond to every single e-mail they received regarding the issue, and to continue the post-mortem analysis to found out exactly what happened.Tags: bufferapp, facebook, hacked, homepage, Social Media, twitter